Terms of service
Our service policy ensures that you are provided with an efficient and legally compliant service in accordance with EU regulations. Our service commitments include:
Service Standards: All services we provide will comply with EU consumer protection laws, ensuring high quality, timely and effective service delivery.
Service time: We will provide services according to your needs and appointments. If we are unable to provide services on time due to special circumstances, we will inform customers in advance and coordinate new service hours.
Customer Support Channels: Customers can contact our customer service team by phone, email, or online support system for technical support or other services.
Personal Data Protection: We process your personal information in strict accordance with the GDPR to ensure your privacy and data security.
Dispute Resolution: If a dispute arises during the service, we will resolve the issue through friendly negotiation. If we are unable to reach an agreement, we will resolve it through arbitration or in court in accordance with EU law.